Refund Policy
You have 14 days from the date you receive your item to request a return. To begin the process, please contact us via email.
To be eligible for a refund, items must be returned in their original conditon and packaging.
Return postage costs are the responsibility of the customer, and items must be dispatched within 30 days of delivery.
Refunds will be processed once the item has been received and inspected.
Exemptons from Returns
Please note that the following items are exempt from returns:
- Wedding bouquet and fower preservatons
- Personalised or custom-made orders
Due to the bespoke nature of these items, returns cannot be accepted unless the item arrives damaged or defectve.
A deposit of €100 / €50 paid to secure bouquet or fower preservaton bookings is non-refundable.
Gif Vouchers
Gif vouchers are non-refundable and cannot be exchanged for cash.
Vouchers are intended for the named recipient but may be transferable in certain circumstances. Please contact us if a transfer is required.
Availability for the event date must be confrmed prior to the purchase of a preservaton gif voucher.
Damages & Defects
Please inspect your order carefully upon arrival. Any damage must be reported within 48 hours of delivery and supported with photographic evidence.
If your item arrives damaged or defectve, please contact us as soon as possible so we can resolve the issue promptly.
Repairs
If your item becomes accidentally damaged and you would like to enquire about a repair, please contact us via email.
Where a repair is possible, we will provide a quotaton. Repair and return postage costs are the responsibility of the customer.